Account Manager

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Own your focus cities end-to-end:
• Coverage & Maps: drive expansion decisions and coordinate with Operations on decisions to improve the presence in your cities.
• Content: set partner acquisition priorities, own pipeline execution, manage & Grow your cities’ top partners.
• Fix the Basics: directly drive partner uptime improvement through targeted outreach, menu quality and CTDP optimization, and review AVR/shrinking thresholds to prevent content reductions triggered by ops tools.
• Affordability: own and execute the city-level promotional plan with city top partners.
• Reporting: own the city-level Weekly Business Review.

• Ownership & drive: a proven bias for action and a track record of hitting ambitious targets without supervision — you treat your territory like your own company.
• Analytical power: you translate complex data (share, funnel, unit economics) into a prioritized action plan, and you are fluent in marketplace metrics such as GMV, contribution margin, fail rate, uptime, and conversion.
• Strategic prioritization: you know how to concentrate scarce resources where they compound — choosing which cities, partners, and levers to attack first.
• Cross-functional influence: experience mobilizing Operations, Sales, Marketing, and account teams that do not report to you, and coaching more junior colleagues to execute your playbooks.
• Commercial and negotiation skills: proven success managing partners and negotiating commercial terms, ideally in a marketplace, retail, FMCG, or food-delivery environment.
• Organizational excellence: you juggle multiple cities, cycles, and stakeholders while keeping every detail polished and every deadline met.
• Adaptability: a genuine 'GAS' attitude and the ability to thrive in a fast-paced, constantly evolving, non-vanilla environment.
• Languages & mobility: fluent Italian and professional English, with availability to travel regularly across your region for city and partner visits.
• Nice to have: Proficiency in Looker (or similar BI tools) and SQL for data exploration and business analysis. Hands-on experience with Salesforce for pipeline and account management. Deep knowledge of the local market dynamics of Italian small and medium cities. Previous experience in city launch, territory expansion.

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.