About the company
At Amwell, we're transforming healthcare for all—powered by technology and inspired by people. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry's biggest pain points. For almost two decades, Amwell has served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide.
Responsibilities
- Content strategy and production across service lines, the engagement showcase, and content libraries
- Inputting email content into the email CMS (Knak) — copy and image selection
- The Engagement Hub content library and its maintenance
- Case-study and enablement-asset production, against designs set by the account owners
- AI-assisted drafting and direction of contractor capacity for volume, within the approved content guidelines
- Brand-voice consistency across member-facing content
Requirements
- 5+ years producing consumer, member, or patient-facing content at volume
- Demonstrated ability to move a content engagement measure, not only to ship content on time
- Experience writing within regulated or clinically sensitive constraints
- Experience directing freelance, agency, or contractor capacity against a brief
- Working fluency with AI-assisted drafting, and the editorial judgment to hold quality across it
- Comfort operating as shared capacity across competing internal demands
Preferred
- Healthcare, health plan, or behavioral health content experience
- Knak, Braze, or comparable content and email production platforms
- Accessibility standards for member communications
- Experience building or restructuring a content library
Conditions
- Remote US
- Flexible Personal Time Off
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Paid Parental Leave
- Employee Stock Purchase Program
- Free access to Amwell's Telehealth Services
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance
- Base salary range: $90,000 - $110,000