About the company
The Geoenabled Systems department within Professional Services is seeking a Product Engineer II to contribute across a suite of innovative GIS software products in indoor mapping, transportation, utilities, and system observability. This department is known for products such as ArcGIS Indoors, ArcGIS Pipeline Referencing, ArcGIS Roads and Highways, and ArcGIS Monitor.
Responsibilities
- Collaborate with software engineers to produce and maintain documentation of conceptual topics and step-by-step workflows
- Support a variety of user assistance (UA) materials, including installed and online help, tutorials, blog articles, videos, and other technical enablement content
- Manage documentation throughout the software development life cycle and ensure full compliance with release requirements
- Be part of a UA team to produce content that aligns with Esri’s documentation style
- Be part of a product development team to provide functionality feedback and usability testing
- Cultivate and leverage cross-functional partnerships with product management and marketing
- Deploy and test software workflows to validate documentation accuracy
- Work with software engineers to envision, design, build, test, release, and support desktop and enterprise products
- Work with development teams to document new observability capabilities
- Evaluate and refine AI-generated documentation drafts
- Use modern documentation tooling and AI-assisted writing workflows
Requirements
- 2+ years of professional experience in a similar position
- Excellent written and verbal communication skills
- Understanding of documentation workflows using HTML, XML (DITA), or Markdown
- Experience producing web-based documentation using a CMS with versioning and reuse
- Ability to learn and use software with a customer-centric approach
- Experience deploying software features or workflows in test environments
- Familiarity with basic software testing practices
- Effective time management and organizational skills
- Experience with IT observability, system monitoring software, or ArcGIS software
- Bachelor’s degree in Computer Science, GIS, English, technical writing, or STEM field
Conditions
- Base salary range: $79,664 - $133,120 USD
- Esri offers competitive total rewards including medical, dental, vision, life insurance, 401(k), profit-sharing, vacation, and paid holidays