About the company
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss. Distributed across 200+ public data centers globally, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform.
Responsibilities
- Lead holistic, end-to-end change management strategies for high-visibility AI initiatives, including impact assessments, stakeholder mapping, communication, training delivery, and post-go-live support
- Partner with functional leaders and AI Champions to design adoption pathways for generative AI tools, custom agents, and automated workflows
- Proactively identify, sequence, and manage change impacts to prevent stakeholder fatigue
- Co-create and deploy learning curricula, train-the-trainer frameworks, and self-service job aids
- Build employee-facing communication plans and establish feedback loops, pulse surveys, and qualitative KPIs
Requirements
- Demonstrated curiosity and active exploration of AI tools
- 6+ years of experience in organizational change management, digital transformation, or technology enablement, with 3+ years leading change on large-scale programs
- Proven track record designing and deploying change management methodologies, toolkits, and communication plans
- Experience developing and facilitating global sales or technical training curricula
- Outstanding relationship-building skills advising senior leaders across matrixed teams
Conditions
- Hybrid role based at global HQ in Santa Clara, CA (in-office Tuesday–Thursday)
- Reports to Senior Manager, AI Enablement & Organizational Change in the Digital Employee Experience department