About the company
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance is trusted by more than 320 million people in 100+ countries for its industry-leading security, transparency, trading engine speed, protections for investors, and unmatched portfolio of digital asset products and offerings.
Responsibilities
- Manage and follow up on user feedback: Focus on collecting, organizing, and tracking user feedback from users, customer support, or internal teams. Identify issue types, impact scope, and priority, and drive relevant stakeholders to resolve issues efficiently.
- Support product issue coordination and execution: Assist in identifying and organizing product-related issues, coordinate with Product, Engineering, Design, Compliance, and other teams to push for resolution, and track progress until closure.
- Support day-to-day product operations: Participate in daily product operations work, including feedback management, requirement organization, issue tracking, and process optimization.
- Handle basic data processing and analysis: Support data-related tasks such as data cleaning, organization, reporting, and basic analysis.
- Support basic Web-side product tasks: Assist with basic Web-side product work, including pop-up configuration, minor UI adjustments, and maintenance of certain pages.
- Support AI-related projects: Participate in AI-related project support, including requirement coordination, workflow follow-up, and feedback collection.
Requirements
- Bachelor’s or Master’s student, strong interest in internet products, product operations, or user experience.
- Strong problem-solving mindset: Results-oriented and execution-driven.
- Excellent communication and collaboration skills: Able to work closely with cross-functional teams.
- Basic data handling and analytical skills: Comfortable with basic data organization, reporting, and analysis. Familiarity with Excel, Google Sheets, or similar tools is preferred.
- AI-related skills or experience are a plus: Interest in AI products, AI tools, or AI-related projects is preferred.
- Bilingual English/Mandarin is required.
- Internship availability: Available to work 3-5 days per week for at least 6 months.