About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow — helping 85% of the Fortune 500® work smarter, faster, and better.
About RaptorDB Operations
RaptorDB Operations owns the tooling and operational excellence that safely deploys, manages, and operates RaptorDB databases across ServiceNow's global data centers and public cloud providers. Our team delivers mission-critical solutions that enable reliable service for millions of ServiceNow customers at massive scale.
Responsibilities
- Participate in architecting and designing solutions for RaptorDB deployment, operations, and resilience across ServiceNow's hybrid infrastructure (datacenters and public cloud providers).
- Collaborate across organizational boundaries to evolve backup, restore, replication, and failover systems that integrate with broader database reliability and scalability efforts across the platform.
- Drive adoption of cloud-native technologies (e.g., Kubernetes, Cloud-Native PostgreSQL) and establish reference architectures that balance operational simplicity with business requirements.
- Develop high-quality, clean, and maintainable code that enforces best practices in software architecture, automated testing, code reviews, and deployment pipelines.
- Collaborate with Architects across teams, RaptorDB development, infrastructure automation, systems engineering, and security teams to ensure database operations are secure, performant, and resilient across all environments.
- Lead performance analysis and optimization initiatives, including backup and restore times, recovery time objectives (RTO), and resource utilization across the fleet.
- Respond to urgent production incidents and provide expert guidance on database operations challenges to customer-facing and internal teams.
- Build and maintain institutional knowledge through documentation, runbooks, and architectural decision records that enable the team to scale.
Requirements
- Skilled in applying AI-assisted tools to enhance productivity across design, analytics, and software development while adhering to governance and best practices.
- Experience in working across organizations co-architecting and co-designing holistic solutions.
- Track record of helping with setting technical direction, making architectural decisions under uncertainty in a highly collaborative environment.
- Deep expertise with databases, including operations, operational management and backup/restore strategies.
- Experience designing and building distributed systems.