Customer Engineer

Cloudflare builds and operates a global network that powers, protects, and accelerates Internet properties. The company values curiosity, iteration, and using AI to solve difficult problems.

• Guide startup and AI customers from initial discovery through technical validation, production deployment, adoption, and expansion; serve as a trusted technical advisor and primary architect of the customer journey.
• Partner with Account Executives to discover customer needs, map infrastructure—including DNS, CDN, Zero Trust, Network Security, serverless, and edge compute—to suitable architectures, and define scopes, success criteria, and evaluation plans for proofs of concept and technical validations.
• Build customer-specific prototypes and deliver technical presentations, architectural diagrams, and demonstrations. Address technical objections, security-compliance questions, and architectural requirements, and ensure proposals include a suitable deployment strategy.
• Oversee onboarding and implementation without executing it directly. Design migration and onboarding blueprints, advise on configuration best practices, and guide AI applications and agents from prototype to reliable, safe, affordable production use.
• Advise on durable state and failure recovery for long-running agents, prompt-injection defenses, scoped access, human approval for sensitive actions, and model selection. Help maintain production AI workloads through tracing, quality and cost monitoring, safe model and prompt rollouts, and evaluation.
• Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion. Monitor customer health and telemetry, resolve integration bottlenecks, and reduce deployment risk.
• Carry a variable quota tied to new business and/or account growth. Drive platform adoption, revenue retention, cross-sell and upsell; translate AI spend into business cases and lead technical quarterly business reviews.
• Develop relationships across startup ecosystems, including incubators, accelerators, venture capital firms, founder communities, and developer meetups; represent Cloudflare at startup events, demo days, and hackathons.
• Advise founders, CTOs, engineering leaders, and other stakeholders throughout the customer lifecycle on architecture, agent design, AI governance and compliance, security posture, and deployment confidence.
• Use AI agents, coding agents, LLMs, and internal platforms to automate routine work such as meeting preparation, RFP and security questionnaire responses, sandbox provisioning, demo setup, telemetry monitoring, and documentation. Share learnings with product teams.
• Create and deliver technical resources, SOPs, architectural guidance, workshops, code samples, documentation, and developer onboarding for internal teams and customers.
• Travel may be required up to 20–50% for customer meetings, conferences, industry events, and in-person team collaboration.

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering. Required years vary by level. Experience with startups, AI companies, digital-native businesses, or startup engineering teams is valued.
• An established network in startup ecosystems and willingness to engage in business development are desirable.
• Ability to design and explain complex enterprise, startup, AI application, agent, network, and security architectures.
• Excellent communication, presentation, and stakeholder-management skills, including translating technical concepts into business outcomes for engineers, founders, and executives.
• A track record in quota-carrying or revenue-aligned environments and understanding of SaaS metrics, business value, and enterprise, mid-market, or startup sales cycles.
• Business fluency in German is required.
• Demonstrated depth in at least four of these areas: Internet fundamentals (OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS); security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE); Internet performance (latency, caching, video streaming, HTTP/2, TLS 1.3); AI model fundamentals, agent patterns and frameworks, MCP, and operating AI systems in production; AI-augmented workflows, prompt engineering, coding agents, scripting and log analysis; coding and scripting in Python, JavaScript, Bash, Lua, Go, or similar; developer platforms using RESTful/GraphQL APIs, SDKs, webhooks, cloud-native tooling, Terraform or Pulumi, CI/CD, and observability.
• Additional valued experience includes technical enablement; RAG, embeddings, reranking, agentic search, fine-tuning, sandboxed agent execution, LLM orchestration, or model-access controls; AI crawler and agent traffic; PCI DSS, HIPAA, SOC 2, GDPR, or EU AI Act; and hyperscaler, digital-native, distributed-systems, or startup backgrounds.

• Available location: Germany.
• Estimated annual salary for Germany-based hires: €138,000–€197,000, including on-target incentive compensation under the Sales Compensation Plan. Eligible to participate in Cloudflare’s equity plan.
• The role may require access to information protected by U.S. export-control laws; employment may be conditioned on authorization to receive controlled software or technology without sponsorship for an export license.
• Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
• Cloudflare is an equal opportunity employer and provides reasonable accommodations to qualified applicants with disabilities.