About the company
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo brings to our workplace. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
Responsibilities
- Own the enablement KPI framework (ramp time, quota/goal attainment, win rate, pipeline conversion, multi-product adoption) and partner with GTM, Product, and Marketing leaders to build a shared roadmap.
- Design and deliver enablement across the full customer lifecycle — outbound/inbound pipeline generation (BDR/SDR), AE selling, account management/expansion, and post-sale onboarding, adoption, retention, and expansion.
- Build and maintain playbooks, prospecting/qualification frameworks, battlecards, objection-handling guides, and talk tracks.
- Lead planning and execution of product launches, developing launch plans, GTM enablement materials, and training.
- Own end-to-end program management of Field Kickoff.
- Own the global enablement tech stack (content/knowledge management, conversation intelligence, LMS) and the standards for its use.
- Lead evaluation and adoption of AI-driven tools for coaching, content delivery, deal inspection, and productivity.
- Build reinforcement and manager-coaching systems.
- Partner with Marketing, Sales, Partner, and CS Ops to streamline GTM processes.
- Drive training, certification, and manager reinforcement so standard processes get embedded in daily behavior.
- Partner with Competitive Intelligence and Product Marketing to keep content current.
- Design an operating model balancing central standards with regional autonomy.
- Lead and develop a high-performing, globally distributed enablement team.
Requirements
- 10+ years in enablement, L&D, PMM, or related roles spanning at least two customer-facing functions.
- 5+ years managing and developing high-performing teams, ideally across multiple regions.
- 5+ years in subscription/SaaS, preferably a hyperscale cloud-native platform.
- Comfortable owning enablement for both top-of-funnel/pipeline generation and closing/post-sale motions.
- Strategic leader with a vision for global field enablement.
- Globally minded, balancing central and regional decision-making.
- Strong relationship-builder able to lead and influence in a highly matrixed organization.
- Exceptional coach committed to professional development.
- Strong point of view on GTM methodology.
- Fluent with modern GTM/enablement technology.