MongoDB — unified data platform for the AI era, MongoDB Atlas available across AWS, Google Cloud, and Microsoft Azure
Over 67,000 customers, including AI-native startups and ~75% of the Fortune 100
Responsibilities
Co-ordinate with a global team of Cloud Operations Engineers ensuring uptime guarantees for the Atlas customer base
Help scale the worldwide Cloud Operations Engineering team with strategic implementation of new processes and tools
Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in proactive resolution
Automate routine monitoring and troubleshooting tasks
Diagnose live incidents, differentiate between platform issues versus usage issues, and take next steps toward resolution
Cooperate with product management and cloud engineering organizations by identifying areas for improvement in management applications powering Atlas infrastructure
Inform executive leadership and escalation management of major outages
Coordinate and participate in a weekly on-call rotation
Requirements
Experience as an on-call DevOps, SRE, or Cloud Operations engineer (at least 8 years)
Expertise with Linux system administration, configuration, troubleshooting
Experience in monitoring, system performance data collection and analysis, and reporting
Expertise with networking technologies like DNS, TCP/IP
Knowledge of database operations and concepts
Familiarity with AWS and other Cloud infrastructure platforms (GCP, Azure)