About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Lead hands-on technical implementation of ServiceNow AI capabilities, including configuration, customization, solution development, and integration.
- Deliver technical demonstrations, proof-of-value engagements, workshops, and deep-dive sessions showcasing ServiceNow's emerging AI portfolio.
- Partner with strategic customers to pilot, validate, and scale emerging AI technologies, transforming early concepts into repeatable customer success patterns.
- Own enterprise architecture decisions for AI implementations, ensuring alignment with customer platform strategy, governance, and long-term business goals.
- Provide technical guidance on how organizations can leverage ServiceNow emerging AI technologies to drive measurable business outcomes and accelerate value realization.
- Act as a voice-of-the-customer by bringing customer insights, adoption challenges, and emerging use cases back to Product Management and Engineering teams.
- Collaborate with Product, Engineering, and Outbound teams to incubate new AI capabilities, validate product-market fit, and accelerate customer adoption.
- Partner with AI Strategists to deliver integrated customer engagements, aligning technical implementation with business transformation objectives.
- Build reusable implementation playbooks, deployment patterns, and best practices that enable customers and partners to successfully adopt AI at scale.
- Develop and deliver technical enablement content, training programs, and implementation guidance that expand AI expertise across Customer Excellence and the partner ecosystem.
- Stay at the forefront of AI innovation, including Agentic AI, Generative AI, and emerging enterprise AI trends, applying these insights to evolve ServiceNow's offerings and customer success motions.
- Contribute to thought leadership, point-of-view documents, whitepapers, workshops, and knowledge assets that make AI adoption more accessible for customers, partners, and internal teams.
- Influence go-to-market readiness for emerging AI capabilities by helping define success patterns, implementation guidance, and customer adoption strategies.
Requirements
- (No explicit requirements listed in the provided text, but implied: deep technical expertise in AI, enterprise architecture, and ServiceNow platform.)
- Experience with AI technologies, including Agentic AI and Generative AI.
- Strong customer advisory and technical implementation skills.
- Ability to lead and influence cross-functional teams.
Conditions
- Full-time
- Employee Type: Regular
- Region: AMS - North America and Canada
- Work Persona: Flexible or Remote