About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, Client Services based in the United States.
Responsibilities
- Lead client strategy across a portfolio of important accounts by developing a deep understanding of each client's business, marketing performance, challenges, and objectives
- Analyze paid media and marketing performance by triangulating information from platforms such as Google Ads, Meta Ads, Google Analytics, and client CRM systems
- Serve as a trusted advisor and senior point of contact for clients
- Monitor client health and feedback closely, identifying potential dissatisfaction or churn risks early
- Own client retention and revenue growth across the portfolio by identifying strategic upsell and cross-sell opportunities
- Partner with delivery teams to develop three-month rolling plans that balance client performance objectives with account margin targets
- Identify opportunities to improve internal processes, increase client value, reduce operational waste
- Stay informed about developments in the digital marketing industry
- Capture successful client outcomes and help transform them into compelling case studies and marketing stories
- Contribute regular industry insights and points of view
Requirements
- 7+ years of experience in client services, account management, client strategy, or a related discipline, including at least 4 years working within a digital or performance marketing agency
- Strong fluency in paid media concepts and performance marketing metrics, with the ability to understand and interpret data from Google Ads, Meta Ads, Google Analytics, and CRM systems
- Strong deductive reasoning and analytical problem-solving skills
- Excellent written and verbal communication skills
- Strong self-awareness and emotional intelligence
- Big-picture strategic thinking
- High intellectual curiosity
- Comfort operating in ambiguous and fast-changing situations
- Resilience and composure when managing difficult client conversations
- Strong collaboration skills and the ability to influence cross-functional teams
Conditions
- Fully remote position for employees working across the continental United States
- Annual salary range of $120,000–$160,000, plus bonus opportunities
- Unlimited paid time off
- Comprehensive medical, dental, and vision insurance
- Company-paid ClassPass membership
- 12 weeks of paid parental leave
- Summer Fridays
- 401(k) with employer matching
- Virtual team events and a collaborative, casual, inclusive remote work environment