About the company
At Databricks, we are passionate about enabling Data & AI teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business.
About the Team
The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem. With a strong focus on customer success, we are committed to delivering exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements.
Responsibilities
- Deep Dive Troubleshooting: Conduct deep-dive forensics into Spark core internals and the broader Databricks Data and AI ecosystem to resolve high-priority architectural failures and complex system anomalies.
- Root Cause Analysis: Perform advanced code-level analysis and resource profiling to identify and mitigate systemic root causes, ensuring the stability and reliability of high-scale production workloads.
- Architectural Optimization: Optimise architectural performance across the Data and AI stack by refining execution parameters and enforcing best practice strategies to maximise resource efficiency and throughput.
- Product Improvements: Analyse global issue trends and patterns to partner directly with Product Engineering, influencing the product roadmap and driving initiatives that enhance long-term supportability.
- Scalability & Tooling: Develop reproduction frameworks, automated workflows, and AI-driven diagnostic tools that translate complex backline findings into standardised resolution paths to empower and scale the broader organisation.
Requirements
- 10+ years of relevant experience, including deep expertise in one of the following three specialized tracks:
- Data Engineering Track: Expertise in large-scale big data solutions and ETL pipelines using Spark, Delta Lake, or Hive. Strong experience troubleshooting failures, diagnosing performance issues, and identifying root causes. Solid hands-on programming skills in Python, SQL, or Scala.
- Product Supportability Track: Deep understanding of distributed system internals. Ability to perform code-level root-cause analysis and profiling (using metrics and heap/thread dumps) in Java, Scala, or Python. Proven record of contributing to bug fixes and mentoring other engineers.
- AI Track: Experience with large-scale machine learning and generative AI systems, including LLM-based applications and agent-driven workflows. Strong grasp of model training, evaluation, and deployment in distributed environments. Skilled in diagnosing and optimising distributed ML workloads for performance and scalability.