About the company
Okta is The World's Identity Company. Its Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation. The TAM team acts as a trusted identity coach, guiding customers' identity strategy for customer identity, workforce identity, and security posture.
Responsibilities
- Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- Learn customers' business deeply, gaining insights into their strategies, goals, and challenges through the lens of identity
- Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners through to C-level execs
- Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
- Collaborate with stakeholders to develop strategies to increase customer adoption and uncover growth opportunities
- Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
- Act as a product evangelist, educating customers on new features and roadmap alignment
- Represent the voice of the customer
Requirements
- 5+ years of total experience in information technology, with at least 3 years hands-on as a Technical Account Manager or comparable technical practitioner role in customer identity/identity access management
- Fluent in French and comfortable communicating with French-speaking customers and stakeholders
- Working proficiency in authentication and authorization technologies and protocols (OAuth, OpenID Connect, SAML 2.0)
- Consuming APIs and HTTP request methods
- High-level understanding of custom consumer and SaaS apps, both web and native, including architecture, UX considerations, and common integration patterns
- Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc.)
- Understanding of the general cybersecurity landscape
- Experience with SaaS/PaaS/cloud-based services, driving adoption, integration, and ongoing use
- Understanding of software development lifecycle and application builder practices
- Customer-first mindset with strong problem-solving skills
- Strong business acumen, history of owning enterprise segment customer relationships and escalations
- Ability to track and manage multiple parallel initiatives or projects
- Strong presentation and whiteboarding/diagram skills
Conditions
- Location: London, United Kingdom; Paris, France