About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Lead Through Significant Security Events: Demonstrate technical and organisational leadership during these events—bringing structure and clear decision-making under pressure.
- Partner with incident commanders, business information security leadership, engineering, and customer-facing teams to maintain clear ownership, workstream prioritization, and hand-offs during these events.
- Reduce Exposure Window: Drive coordinated response across affected releases, balancing risk and remediation feasibility.
- Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organisational boundaries.
- Verify fix completeness and guard against incomplete mitigations before release.
- Drive the CVE & Coordinated Disclosure Process: Collaborate with external security partners, vendors, and researchers on coordinated disclosures, aligning timelines and messaging across parties.
- Conduct technical accuracy reviews of external advisories, researcher write-ups, and joint disclosure content to ensure correctness before publication.
- Represent PSIRT's technical position in multi-party coordinated disclosures and researcher engagements.
- Pursue After-Action Outcomes & Continuous Improvement: Author postmortems and drive lessons learned to closure following product security incidents.
- Participate in retrospectives following significant product security events, translating findings into concrete process and technical improvements.
- Contribute to partner teams tracking product security risk themes and trends across the portfolio.
- Contribute to SDLC improvement areas.
Conditions
- Full-time
- Employee Type: Regular
- Region: EMEA - Europe, Middle East and Africa
- Work Persona: Flexible
- The coverage provided by this role is:
- Sunday: 10:00 - 18:00 UTC.
- Monday: 08:00 - 16:00 UTC.
- Tuesday: 08:00 - 16:00 UTC.
- Wednesday: 08:00 - 16:00 UTC.
- Thursday: 08:00 - 16:00 UTC.
- Due to the nature of incident response and the needs of the business, coverage may change. Additional coverage outside of stated hours may be required in response to significant incidents.